How AI can improve customer service

Article Summary：Artificial intelligence (AI) and chatbots have great potential to improve customer service by automating routine inquiries and providing instant support.

Artificial intelligence (AI) and chatbots have great potential to improve customer service by automating routine inquiries and providing instant support. There are several ways how AI is revolutionizing customer service:

1. Provide 24/7 service. Customers have come to expect service at any time of day. With AI chatbots, customers can get assistance 24/7 through messaging apps or websites.

2. Handle common requests automatically. By training chatbots with large datasets of previous customer interactions, chatbots learn to resolve up to 70% of common inquiries instantly. This allows live agents to focus on more complex issues.

3. Understand customer intent through natural language. Using natural language processing, AI chatbots can understand the intent behind customer questions, find relevant information to resolve their issues, and escalate unresolved cases to agents.

4. Provide personalized assistance. By capturing insights from every interaction, AI systems can deliver more tailored responses and a personalized experience with each use.

5. Continuously improve over time. The more data an AI model processes, the smarter it gets at understanding customer needs. Chatbots keep learning and enhancing the customer experience on an ongoing basis.

In conclusion, AI has great potential to streamline customer support workflows and free up agents to handle complex queries. For companies looking to adopt AI-powered customer service, Udesk provides a leading cloud-based platform that leverages the latest AI technologies to drive innovation in customer experience.

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