Customer Service& Support BlogTo Build a Data-driven Customer Service Team, You Just Need an Insight Tool
How to leverage data to acquire potential customers, accurately capture their needs, and make the right decisions are all things that a company and...
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How to leverage data to acquire potential customers, accurately capture their needs, and make the right decisions are all things that a company and...
327
Customer Relationship Management (CRM) systems are no longer a new term, but how to perfectly integrate with intelligent customer service systems t...
611
Self-service in customer care is reshaping the industry, offering clients instant solutions through AI-powered platforms, enhancing their autonomy ...
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The ticketing system is an essential tool in enterprise customer service management. Monitoring and analyzing key performance indicators (KPIs) can...
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First Response Time(FRT) in customer service, as one of the key metrics for evaluating the quality of customer service, is crucial and cannot be ov...
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For many enterprises, selecting a suitable video chat is a challenge. This article will start from three key points to help you choose a suitable v...
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Businesses are in pursuit of innovative strategies that can bridge the gap between customer demands and service delivery, fostering deeper connecti...
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Knowledge base is a centralized repository of information and resources. This article takes you into the
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Artificial Intelligence (AI) reshapes industries and transforming our daily lives. This article uncovers some facts about Chatbot that might just r...
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In the dynamic landscape of the e-commerce industry, understanding and analyzing repeat purchase rates have emerged as critical metrics for busines...
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