Customer Service& Support BlogChow Tai Fook x Udesk: Digital Transformation for Traditional Jewelry Brands
As a century-old brand, Chow Tai Fook’s forward-thinking strategic vision, adaptable mindset, and embrace of digital rationality have led to remark...
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As a century-old brand, Chow Tai Fook’s forward-thinking strategic vision, adaptable mindset, and embrace of digital rationality have led to remark...
527
In the digital age, how traditional manufacturing enterprises can keep pace with user demands in marketing and services has been a topic of continu...
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Udesk has provided Schneider Electric with an online customer service system, intelligent robots, knowledge base, and ticketing system, greatly red...
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While manual ticket creation can be time-consuming, automated approaches offer a way to scale support operations.
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Customer service ticketing systems have traditionally involved a back-and-forth exchange of messages between customers and agents to resolve issues...
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While email served its purpose for many years, ticketing systems now present a vastly superior approach for managing customer service interactions ...
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As technology continues to advance at an unprecedented pace, the expectations of modern customers have evolved drastically as well.
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If you're still relying on email support alone or using an outdated, limited platform, it may be time for an upgrade.
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While live chat platforms like LiveChat have been the dominant player for years, there is a compelling alternative that businesses should consider ...
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While industry leaders like Zendesk and Intercom have become household names in customer support, there remains another player in the field that is...
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