Customer Service& Support BlogA Complete Guide to Large AI Model-Powered Intelligent Customer Service Platforms
Amid the explosive growth of digital service demands, user expectations for customer service response speed and accuracy have reached new heights. ...
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Amid the explosive growth of digital service demands, user expectations for customer service response speed and accuracy have reached new heights. ...
238
In 2025, digital transformation enters the deep water zone, and the customer service industry is witnessing a disruptive revolution. The cloud call...
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For cross-border e-commerce, Black Friday is not just a "sales sprint" but a "service exam" - with buyers from 200+ countries worldwide flooding in...
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Local time on December 2, 2025, the Huawei Cloud Indonesia Summit grandly kicked off at The Ritz-Carlton Pacific Place Jakarta. With the theme of "...
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As the daily volume of customer service conversations surges past 100,000, the shortcomings of traditional manual quality inspection—"a sampling ra...
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Artificial Intelligence (AI) in customer service refers to the use of intelligent technologies to create fast, efficient, and personalized support ...
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Amid the wave of Industry 4.0 and Intelligent Manufacturing, the digital transformation of China's manufacturing industry is accelerating from a me...
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From the early simple model of "centralized incoming and outgoing calls handled by human agents" to today’s "omnichannel intelligent interaction hu...
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"Hello, this is a customer service representative from XX Company..." Have you ever received such a call? If you pay close attention, you may notic...
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In the massive gears of the manufacturing industry, every employee is a key component driving production. However, amid complex production processe...
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