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Udesk helps enterprises improve customer service quality and achieve business growth through omnichannel communication, AI automation, data analysis, and other functions. Its flexibility and s...
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KCS knowledge Base KCS knowledge Base is an intelligent knowledge repository that helps you leverage and utilize your team’s knowledge to provide customers with a better self-service...
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Marketing services play a crucial role throughout the product lifecycle and are key drivers of digital transformation. With the empowerment of digi...
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With the development and maturation of artificial intelligence and AI technologies, traditional customer service industries are also transitioning ...
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How enterprises ensure the stability and reliability of their services? Service Level Agreement (SLA) has become a crucial tool for many enterprise...
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For businesses aiming for sustainable development and long-term profitability, focusing solely on short-term sales performance is insufficient. A m...
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With its intuitive and efficient nature, video customer service has quickly become a new bridge connecting businesses with consumers, garnering sig...
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In today's business landscape, enterprises face a crucial decision when it comes to enhancing customer service experience: whether to rely on tradi...
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In today's digital age, the FAQ (Frequently Asked Questions) page serves as a crucial component of websites across various industries. It functions...
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Building a help center that meets diverse needs while offering a personalized experience poses a significant challenge. This article explores the e...
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Customer Service& Support Blog