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Sony is a pioneer in the fields of audio-visual, electronic gaming, communication products, and information technology. It is one of the earliest c...
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In today's society, women are not only pursuing internal fulfillment and development, but they also treasure their external beauty. Each modern wom...
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As a century-old brand, Chow Tai Fook’s forward-thinking strategic vision, adaptable mindset, and embrace of digital rationality have led to remark...
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In the digital age, how traditional manufacturing enterprises can keep pace with user demands in marketing and services has been a topic of continu...
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Udesk has provided Schneider Electric with an online customer service system, intelligent robots, knowledge base, and ticketing system, greatly red...
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While manual ticket creation can be time-consuming, automated approaches offer a way to scale support operations.
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Customer service ticketing systems have traditionally involved a back-and-forth exchange of messages between customers and agents to resolve issues...
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While email served its purpose for many years, ticketing systems now present a vastly superior approach for managing customer service interactions ...
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As technology continues to advance at an unprecedented pace, the expectations of modern customers have evolved drastically as well.
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If you're still relying on email support alone or using an outdated, limited platform, it may be time for an upgrade.
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Customer Service& Support Blog