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VOC stands for Voice of Customer. It refers to tools and processes used to listen, understand and act on customer feedback to improve business and ...
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While there are several VOC solutions available today, Udesk stands out with some unique features that empower companies to truly listen and respon...
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With the continuous development of artificial intelligence technology, AI chatbots have become a field of concern. Traditional dialogue robots ofte...
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The practicality of Udesk AI chatbot is not only reflected in providing excellent customer service experience, but also in helping businesses save ...
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Udesk intelligent customer service robots focus on problem solving and creating task-driven robots suitable for enterprises. Websites, H5 pages, AP...
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Video support allows for personalized customer service interactions that will become increasingly important as consumers continue to demand more hu...
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Video chat is becoming increasingly important for customer service as more customers expect face-to-face support online. There are several key bene...
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Live video support has become increasingly important for customer service in today's digital world. There are several key benefits to implementing ...
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Understanding customer sentiment is crucial, but to truly optimize experience, businesses need visibility into how it changes over time.
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To thrive, companies must make customer-centricity a top-down priority guiding strategic decisions at the leadership level.
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Customer Service& Support Blog