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Faced with a large employee base, how can they address issues such as the lack of continuous training, difficulty in finding materials, and interna...
439
We are all aware that the gradual adoption of new technologies like mobile internet, big data, and artificial intelligence has reshaped customer ne...
512
In a significant move that underscores its growing international footprint, Udesk, a leader in customer service software solutions, has officially ...
488
In the fast-paced world of customer service, businesses are constantly seeking innovative solutions to enhance the customer experience and streamli...
646
The intelligent customer service system is a service model that uses computers to integrate with manual customer service via the Internet. It is an...
420
As technology continues to advance at an extraordinary pace, voice chatbots are rapidly becoming the new standard for business communication and cu...
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An AI text chatbot is an automated conversational system based on artificial intelligence technology, capable of understanding user input text and ...
543
The rise of AI technology has paved the way for the development of sophisticated chatbot systems capable of enhancing customer support and user exp...
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Customer Service& Support Blog