Customer Service& Support BlogExploring the Customer Service Industry
In our daily lives, we've become accustomed to the omnipresence of intelligent customer service – be it on online shopping platforms, post-purchase...
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In our daily lives, we've become accustomed to the omnipresence of intelligent customer service – be it on online shopping platforms, post-purchase...
429
In the field of intelligent customer service, a large amount of data is generated every day. Traditional customer service faces many challenges, no...
298
How to leverage data to acquire potential customers, accurately capture their needs, and make the right decisions are all things that a company and...
327
Customer Relationship Management (CRM) systems are no longer a new term, but how to perfectly integrate with intelligent customer service systems t...
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Self-service in customer care is reshaping the industry, offering clients instant solutions through AI-powered platforms, enhancing their autonomy ...
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The ticketing system is an essential tool in enterprise customer service management. Monitoring and analyzing key performance indicators (KPIs) can...
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First Response Time(FRT) in customer service, as one of the key metrics for evaluating the quality of customer service, is crucial and cannot be ov...
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For many enterprises, selecting a suitable video chat is a challenge. This article will start from three key points to help you choose a suitable v...
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If your customer service team still uses traditional text or phone calls for customers, it's time to update with Udesk's Video Chat.
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Businesses are in pursuit of innovative strategies that can bridge the gap between customer demands and service delivery, fostering deeper connecti...
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