Customer Service& Support BlogWhat is Automatic Call Distribution (ACD) in Call Center
In today's fast-paced world, customer service is more important than ever. With the rise of technology and the increasing demands of consumers, cal...
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In today's fast-paced world, customer service is more important than ever. With the rise of technology and the increasing demands of consumers, cal...
660
In today's landscape, customers are no longer merely paying for a product or service; they are investing in an entire experience – from the initial...
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In our daily lives, we've become accustomed to the omnipresence of intelligent customer service – be it on online shopping platforms, post-purchase...
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In the field of intelligent customer service, a large amount of data is generated every day. Traditional customer service faces many challenges, no...
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How to leverage data to acquire potential customers, accurately capture their needs, and make the right decisions are all things that a company and...
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Customer Relationship Management (CRM) systems are no longer a new term, but how to perfectly integrate with intelligent customer service systems t...
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Self-service in customer care is reshaping the industry, offering clients instant solutions through AI-powered platforms, enhancing their autonomy ...
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The ticketing system is an essential tool in enterprise customer service management. Monitoring and analyzing key performance indicators (KPIs) can...
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First Response Time(FRT) in customer service, as one of the key metrics for evaluating the quality of customer service, is crucial and cannot be ov...
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For many enterprises, selecting a suitable video chat is a challenge. This article will start from three key points to help you choose a suitable v...
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