Customer Service& Support BlogCustomer Effort Score (CES): A Key Metric for Measuring Customer Experience
Among the myriad metrics used to gauge customer service effectiveness, Customer Effort Score (CES) has gradually become a focal point for businesse...
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Among the myriad metrics used to gauge customer service effectiveness, Customer Effort Score (CES) has gradually become a focal point for businesse...
447
Traditional text and voice-based customer service can no longer meet the demand for instant, intuitive communication, paving the way for video chat...
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For BYD's international growth, Udesk provides various functions such as cross-border call centers, foreign ticketing systems, and channel integrat...
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When choosing a suitable ticketing system, it's essential to align your selection with your specific goals and requirements. This guide helps you c...
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If your customer service team is spending a substantial amount of time daily addressing straightforward issues through ticketing, it's imperative t...
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The Voice of Customer embodies the collective opinions, needs, wants, and preferences expressed by customers, thereby dictating the direction of pr...
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By amplifying the Voice of Customer, businesses can not only strengthen their connection with their audience but also drive informed decision-makin...
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Omnichannel is a tool in the field of customer service, providing good solution for super CX.
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Live Chat changes the way businesses interact with their customers and resolve queries in real-time.
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live chat has emerged as a transformative tool, offering immediate, personalized assistance that bridges the gap between physical stores and online...
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