“Smart Customer Service + Healthcare” is Coming
The healthcare industry's demand is skyrocketing, underscoring the importance of "smart customer service + healthcare" in enhancing the efficiency ...
455Search the whole station
The healthcare industry's demand is skyrocketing, underscoring the importance of "smart customer service + healthcare" in enhancing the efficiency ...
455Among the myriad metrics used to gauge customer service effectiveness, Customer Effort Score (CES) has gradually become a focal point for businesse...
447Traditional text and voice-based customer service can no longer meet the demand for instant, intuitive communication, paving the way for video chat...
737For BYD's international growth, Udesk provides various functions such as cross-border call centers, foreign ticketing systems, and channel integrat...
600When choosing a suitable ticketing system, it's essential to align your selection with your specific goals and requirements. This guide helps you c...
707If your customer service team is spending a substantial amount of time daily addressing straightforward issues through ticketing, it's imperative t...
516The Voice of Customer embodies the collective opinions, needs, wants, and preferences expressed by customers, thereby dictating the direction of pr...
673By amplifying the Voice of Customer, businesses can not only strengthen their connection with their audience but also drive informed decision-makin...
521Omnichannel is a tool in the field of customer service, providing good solution for super CX.
430Live Chat changes the way businesses interact with their customers and resolve queries in real-time.
434