Customer Effort Score (CES): A Key Metric for Measuring Customer Experience
Among the myriad metrics used to gauge customer service effectiveness, Customer Effort Score (CES) has gradually become a focal point for businesse...
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Among the myriad metrics used to gauge customer service effectiveness, Customer Effort Score (CES) has gradually become a focal point for businesse...
447Traditional text and voice-based customer service can no longer meet the demand for instant, intuitive communication, paving the way for video chat...
735For BYD's international growth, Udesk provides various functions such as cross-border call centers, foreign ticketing systems, and channel integrat...
597When choosing a suitable ticketing system, it's essential to align your selection with your specific goals and requirements. This guide helps you c...
704If your customer service team is spending a substantial amount of time daily addressing straightforward issues through ticketing, it's imperative t...
516The Voice of Customer embodies the collective opinions, needs, wants, and preferences expressed by customers, thereby dictating the direction of pr...
671By amplifying the Voice of Customer, businesses can not only strengthen their connection with their audience but also drive informed decision-makin...
520Omnichannel is a tool in the field of customer service, providing good solution for super CX.
430Live Chat changes the way businesses interact with their customers and resolve queries in real-time.
432live chat has emerged as a transformative tool, offering immediate, personalized assistance that bridges the gap between physical stores and online...
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