Customer Service& Support BlogWhat is burnout? How managers can deal with burnout in call center reps?
Stress, unclear expectations, and a lack of work-life balance make burnout a real risk for call center workers. Employers must recognize the signs ...
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Stress, unclear expectations, and a lack of work-life balance make burnout a real risk for call center workers. Employers must recognize the signs ...
361
Even in 2024, phone support remains the most popular channel for addressing customer concerns. Therefore, in order to maintain customer loyalty and...
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There are many different metrics that call centers track to measure performance. However, not all metrics are equally important, and focusing too m...
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Facebook chatbots are your secret weapon on Messenger.
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However, traditional live chat solutions often fall short of meeting evolving customer and business needs. This is where Udesk’s live chat platform...
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As businesses look for new ways to interact with customers, Facebook Messenger has emerged as an innovative option for powering customer service co...
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Reaching customers is both easier and more challenging today with diverse touchpoints such as live chat, Messenger, WhatsApp, email, and calls. Eff...
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With over two million users, WhatsApp is popular for both personal and professional use. WhatsApp Business platforms help businesses provide effect...
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WhatsApp has become the dominant communication platform for consumers worldwide, with over 2 billion monthly active users. However, leveraging What...
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Using WhatsApp for business messaging? Best practices are provided below:
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