Customer Service& Support BlogHow Udesk’s customers gain value with ticketing and real-time support
This essay delves into how Udesk’s customers derive significant value through the integration of ticketing systems and real-time support.
406
Search the whole station
This essay delves into how Udesk’s customers derive significant value through the integration of ticketing systems and real-time support.
406
Merely implementing a ticketing system does not guarantee superior customer service. To truly stand out, businesses must refine their approach to u...
415
Chatbots are most successful when customer service leaders use them to empower agents giving live chat support. Learn how to foster agent-bot partn...
452
If designed and implemented properly, chatbots on Facebook can meaningfully enhance the customer service experience.
464
While customer service used to be almost exclusively offered via call centers, it's grown over the years, and it's now offered across a variety of ...
425
Stress, unclear expectations, and a lack of work-life balance make burnout a real risk for call center workers. Employers must recognize the signs ...
390
Even in 2024, phone support remains the most popular channel for addressing customer concerns. Therefore, in order to maintain customer loyalty and...
419
There are many different metrics that call centers track to measure performance. However, not all metrics are equally important, and focusing too m...
714
Facebook chatbots are your secret weapon on Messenger.
362
However, traditional live chat solutions often fall short of meeting evolving customer and business needs. This is where Udesk’s live chat platform...
598