Customer Service& Support BlogUsing Video to Support Customers Across Channels
As customer habits evolve, support needs to seamlessly follow them everywhere - whether browsing online, messaging friends or using apps on the go....
681
Search the whole station
As customer habits evolve, support needs to seamlessly follow them everywhere - whether browsing online, messaging friends or using apps on the go....
681
As more businesses add video as a customer service channel, it's important to establish the right processes and infrastructure for success.
822
As technology evolves, customers expect engaging, personalized experiences from brands across all channels. While phone and chat remain important, ...
844
While gathering customer feedback through various qualitative and quantitative methods is important, it is critical that businesses make sense of t...
679
To truly understand customer needs and maximize the benefits of VOC, businesses must implement comprehensive yet targeted strategies for collecting...
724
VOC refers to the process of proactively gathering feedback directly from customers to determine how to enhance customer experience and satisfactio...
837
While text chatbots have become commonplace, voice interactions open up entirely new possibilities for seamless customer service. One company at th...
544
For most companies, Udesk will meet their needs both now and as their support requirements expand over time.
637
After evaluating several top ticketing solutions on the market, Udesk has emerged as one of the strongest options based on its powerful and flexibl...
759
Artificial intelligence has made tremendous strides in recent years and is poised to significantly transform many industries. One area that stands ...
481