Customer Service& Support BlogChow Tai Fook x Udesk: Digital Transformation for Traditional Jewelry Brands
As a century-old brand, Chow Tai Fook’s forward-thinking strategic vision, adaptable mindset, and embrace of digital rationality have led to remark...
475
Search the whole station
The Udesk News Center is a platform that highlights Udesk product features, advantages, and applications. It offers timely news and updates on both the product and the company, keeping users informed about the latest functionalities and corporate activities.
As a century-old brand, Chow Tai Fook’s forward-thinking strategic vision, adaptable mindset, and embrace of digital rationality have led to remark...
475
In the digital age, how traditional manufacturing enterprises can keep pace with user demands in marketing and services has been a topic of continu...
545
Udesk has provided Schneider Electric with an online customer service system, intelligent robots, knowledge base, and ticketing system, greatly red...
485
While manual ticket creation can be time-consuming, automated approaches offer a way to scale support operations.
413
Customer service ticketing systems have traditionally involved a back-and-forth exchange of messages between customers and agents to resolve issues...
479
While email served its purpose for many years, ticketing systems now present a vastly superior approach for managing customer service interactions ...
487
As technology continues to advance at an unprecedented pace, the expectations of modern customers have evolved drastically as well.
345
If you're still relying on email support alone or using an outdated, limited platform, it may be time for an upgrade.
293
While live chat platforms like LiveChat have been the dominant player for years, there is a compelling alternative that businesses should consider ...
533
While industry leaders like Zendesk and Intercom have become household names in customer support, there remains another player in the field that is...
446