Customer Service& Support BlogSchneider Electric x Udesk: to make the businesses more connected
Udesk has provided Schneider Electric with an online customer service system, intelligent robots, knowledge base, and ticketing system, greatly red...
785
Search the whole station
The Udesk News Center is a platform that highlights Udesk product features, advantages, and applications. It offers timely news and updates on both the product and the company, keeping users informed about the latest functionalities and corporate activities.
Udesk has provided Schneider Electric with an online customer service system, intelligent robots, knowledge base, and ticketing system, greatly red...
785
While manual ticket creation can be time-consuming, automated approaches offer a way to scale support operations.
702
Customer service ticketing systems have traditionally involved a back-and-forth exchange of messages between customers and agents to resolve issues...
752
While email served its purpose for many years, ticketing systems now present a vastly superior approach for managing customer service interactions ...
775
As technology continues to advance at an unprecedented pace, the expectations of modern customers have evolved drastically as well.
605
If you're still relying on email support alone or using an outdated, limited platform, it may be time for an upgrade.
531
While live chat platforms like LiveChat have been the dominant player for years, there is a compelling alternative that businesses should consider ...
868
While industry leaders like Zendesk and Intercom have become household names in customer support, there remains another player in the field that is...
708
Zendesk is a popular leader in the customer service software industry, but for many businesses, Udesk may offer a more cost-effective alternative w...
762
While industry leaders like Zendesk offer full-featured support platforms, their prices may exceed budgets for some growing organizations. Udesk pr...
988