Schneider Electric Partners with Udesk to Streamline Customer Service

Article Summary：By integrating Udesk's AI-powered chatbot and live agent capabilities, Schneider Electric aims to more quickly resolve customer issues and make businesses more connected.

Global energy management and automation leader Schneider Electric has partnered with customer service solution provider Udesk to improve customer experiences and drive digital transformation. By integrating Udesk's AI-powered chatbot and live agent capabilities, Schneider Electric aims to more quickly resolve customer issues and make businesses more connected.

As a major player in the energy and sustainability industries, Schneider Electric supports thousands of customers worldwide. However, the company recognized opportunities to streamline support and enhance connectivity with clients. "Based on research, we saw a need for an end-to-end solution to quickly solve customer problems," says a Schneider Electric spokesperson.1

By deploying Udesk's AI-powered chatbot, Schneider Electric has provided 24/7 automated support for basic inquiries and issues. This has helped reduce pressure on their live agent teams while still offering prompt responses. For more complex questions, Udesk's integrated live chat functionality allows agents to provide personalized assistance.

"Udesk is helping us operate more sustainably by streamlining our customer service processes with technology," continued the Schneider Electric spokesperson.

The partnership supports Schneider Electric's commitment to digital transformation and using software-centric solutions. By integrating Udesk, Schneider Electric aims to not only resolve issues faster but also build stronger connections with their global customer base.

Take our AI Chatbot for a spin—for free—to see how it can work for your business.

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