Customer Service& Support Blog

Customer Communication

Omnichannel

Be available for your customers whatever channel of communication they choose.

Live Chat

Be available for your customers in an instant.

Call Center

Make it easy for your agents to provide exceptional voice service with an intuitive.

AI-Driven Chatbot

AI Chatbot

Revolutionize your customer service with AI and chatbots.

Voice Chatbot

AI-powered bot that provides intelligent answers to customer queries.

Service and Analytics

Ticketing

A powerful ticketing system to easily manage customer service requests

Analytics

A comprehensive reporting and analytics tool to measure and monitor service performance.

Government

Building a smart government and promoting the digital transformation of government affairs

Finance Service

AI drives business growth and creates customer focused financial advisors

Retail&eCommerce

Comprehensively enhance marketing transformation and service experience of consumer goods enterprises

Healthcare

Create secure, personalized patient experiences with advanced security measures, fostering proactive health

Digital Government

Finance

Consumer Goods

Transportation Logistics

Energy

Tourist Hotels

Manufacturing industry

Beijing Metro

Based on 96123 intelligent voice robot, the management efficiency and benefit are improved

Beijing Customs

ntelligent customer service 7 * 24 service, automatic response

CEBBank

Udesk improves customer service with automated processes and intelligent routing.

Watsons

Udesk enhances customer management, boosting satisfaction and efficiency.

Chow Tai Fook

Udesk enhances customer management, boosting satisfaction and efficiency.

Estee Lauder

AI-driven platform elevates customer service, garnering positive reviews and boosting performance.

J&T Express

Udesk improves customer service with automated processes and intelligent routing.

ExxonMobil

Udesk streamlines inquiries, enhancing efficiency and satisfaction through standardized SOPs

HILTON

Udesk provides multilingual support, with a robot handling common queries to reduce human workload.

3M

Udesk streamlines outbound calls with 30+ scripted sets for screening and notifications.

Dyson

Udesk resolves 50%-60% of requests within 10 minutes, saving over 80% in manpower costs.

Schneider

Al Robot integrates a full range of product materials to create an integrated intelligent service

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shopify live chat assistant

Why Your Online Store Needs Live Chat: A Shopify Owner’s Guide to Sales and Support Success!

As a vendor specializing in providing powerful support solutions for online stores, we understand the significance of Live Chat and have tailored t...
16/01/2024 417
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Choosing the Right Live Chat for Your Shopify Store: Boost Sales and Customer Satisfaction!

As a leading provider of Live Chat solutions tailored for Shopify businesses, we understand the crucial role that Live Chat plays in driving sales ...
16/01/2024 568
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Ultimate Live Chat Buying Guide for Shopify Entrepreneurs: Seamless Sales and Support Solutions!

From the perspective of Udesk, a Shopify Live Chat provider, we present you with the ultimate buying guide for Shopify entrepreneurs, aiming to hel...
16/01/2024 433
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Unlocking Sales Potential: Choosing the Perfect Live Chat for your Shopify Business from the Perspective of Udesk, a Shopify Live Chat Provider

In today’s highly competitive e-commerce market, delivering exceptional customer service is a crucial element for the success of an online business...
16/01/2024 612
shopify live chat shopify live chat assistant shopify live support Product

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