Customer Service& Support BlogHow to Evaluate the Usability of Video Chat
With its intuitive and efficient nature, video customer service has quickly become a new bridge connecting businesses with consumers, garnering sig...
245
Search the whole station
With its intuitive and efficient nature, video customer service has quickly become a new bridge connecting businesses with consumers, garnering sig...
245
For many enterprises, selecting a suitable video chat is a challenge. This article will start from three key points to help you choose a suitable v...
356
If your customer service team still uses traditional text or phone calls for customers, it's time to update with Udesk's Video Chat.
482
Traditional text and voice-based customer service can no longer meet the demand for instant, intuitive communication, paving the way for video chat...
576
The advent of AI-powered conversational interfaces—AI Chatbot, Voice Chatbot, and Video Chat—has transformed how we interact with customers and cat...
587
With the rise of remote work and global connectivity, selecting the right video chat solution is crucial for success. In this comprehensive guide, ...
338
As customer habits evolve, support needs to seamlessly follow them everywhere - whether browsing online, messaging friends or using apps on the go....
426
As more businesses add video as a customer service channel, it's important to establish the right processes and infrastructure for success.
547
As technology evolves, customers expect engaging, personalized experiences from brands across all channels. While phone and chat remain important, ...
461
Video support allows for personalized customer service interactions that will become increasingly important as consumers continue to demand more hu...
255