Customer Service& Support Blog

Customer Communication

Omnichannel

Be available for your customers whatever channel of communication they choose.

Live Chat

Be available for your customers in an instant.

Call Center

Make it easy for your agents to provide exceptional voice service with an intuitive.

AI-Driven Chatbot

AI Chatbot

Revolutionize your customer service with AI and chatbots.

Voice Chatbot

AI-powered bot that provides intelligent answers to customer queries.

Service and Analytics

Ticketing

A powerful ticketing system to easily manage customer service requests

Analytics

A comprehensive reporting and analytics tool to measure and monitor service performance.

Government

Building a smart government and promoting the digital transformation of government affairs

Finance Service

AI drives business growth and creates customer focused financial advisors

Retail&eCommerce

Comprehensively enhance marketing transformation and service experience of consumer goods enterprises

Healthcare

Create secure, personalized patient experiences with advanced security measures, fostering proactive health

Digital Government

Finance

Consumer Goods

Transportation Logistics

Energy

Tourist Hotels

Manufacturing industry

Beijing Metro

Based on 96123 intelligent voice robot, the management efficiency and benefit are improved

Beijing Customs

ntelligent customer service 7 * 24 service, automatic response

CEBBank

Udesk improves customer service with automated processes and intelligent routing.

Watsons

Udesk enhances customer management, boosting satisfaction and efficiency.

Chow Tai Fook

Udesk enhances customer management, boosting satisfaction and efficiency.

Estee Lauder

AI-driven platform elevates customer service, garnering positive reviews and boosting performance.

J&T Express

Udesk improves customer service with automated processes and intelligent routing.

ExxonMobil

Udesk streamlines inquiries, enhancing efficiency and satisfaction through standardized SOPs

HILTON

Udesk provides multilingual support, with a robot handling common queries to reduce human workload.

3M

Udesk streamlines outbound calls with 30+ scripted sets for screening and notifications.

Dyson

Udesk resolves 50%-60% of requests within 10 minutes, saving over 80% in manpower costs.

Schneider

Al Robot integrates a full range of product materials to create an integrated intelligent service

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customer insights

Customer segmentation: Guide to types, tips, and strategy

This essay will explore the different types of customer segmentation, provide tips on how to effectively segment customers, and discuss how segment...
06/02/2024 534
customer insights insight tools insights and analytics Guide
Leveraging Customer Performance Analytics for Insights

Customer Performance Analytics (CPA) delivers actionable insights by analyzing metrics from customer interactions. This helps organizations identif...
04/02/2024 274
customer insights insight tools insights and analytics Product
Best Practices for Conducting Customer Segmentation Analysis

Customer segmentation analysis is a valuable exercise that helps companies better understand their diverse customer base. By dividing customers int...
04/02/2024 431
customer insights insight tools insights and analytics Product
The Power of Customer Experience Analytics

Customer Experience Analytics (CXA) provides valuable insights to improve customer satisfaction and loyalty. By analyzing data from various touchpo...
04/02/2024 411
customer insights insight tools insights and analytics Product
Analyzing and Understanding Customer Data

While gathering customer feedback through various qualitative and quantitative methods is important, it is critical that businesses make sense of t...
02/02/2024 394
customer insights VoC Voice of Customer Product
Effective Strategies for Gathering Customer Feedback

To truly understand customer needs and maximize the benefits of VOC, businesses must implement comprehensive yet targeted strategies for collecting...
02/02/2024 413
customer insights VoC Voice of Customer Product
Why VOC is Important for Business Success

VOC refers to the process of proactively gathering feedback directly from customers to determine how to enhance customer experience and satisfactio...
02/02/2024 560
customer insights VoC Voice of Customer Product
Privacy and Ethics in Customer Data Analytics

As artificial intelligence amplifies the scope of what can be done with data, businesses must adopt strong governance and practices to build custom...
25/01/2024 232
customer insights insight tools insights and analytics Product
The Rise of Predictive Analytics in Customer Retention and Acquisition

Rather than relying on assumptions and past trends, predictive models analyze multiple variables to forecast future customer behaviors and needs wi...
25/01/2024 243
customer insights insight tools insights and analytics Product
Using Customer Data to Improve the Customer Experience

Forward-thinking companies have realized that in order to truly understand customer needs and preferences, they need to gain valuable insights from...
25/01/2024 234
customer insights insight tools insights and analytics Product

The article is original by Udesk

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