Customer Service& Support Blog

Customer Communication

Omnichannel

Be available for your customers whatever channel of communication they choose.

Live Chat

Be available for your customers in an instant.

Call Center

Make it easy for your agents to provide exceptional voice service with an intuitive.

AI-Driven Chatbot

AI Chatbot

Revolutionize your customer service with AI and chatbots.

Voice Chatbot

AI-powered bot that provides intelligent answers to customer queries.

Service and Analytics

Ticketing

A powerful ticketing system to easily manage customer service requests

Analytics

A comprehensive reporting and analytics tool to measure and monitor service performance.

Government

Building a smart government and promoting the digital transformation of government affairs

Finance Service

AI drives business growth and creates customer focused financial advisors

Retail&eCommerce

Comprehensively enhance marketing transformation and service experience of consumer goods enterprises

Healthcare

Create secure, personalized patient experiences with advanced security measures, fostering proactive health

Digital Government

Finance

Consumer Goods

Transportation Logistics

Energy

Tourist Hotels

Manufacturing industry

Beijing Metro

Based on 96123 intelligent voice robot, the management efficiency and benefit are improved

Beijing Customs

ntelligent customer service 7 * 24 service, automatic response

CEBBank

Udesk improves customer service with automated processes and intelligent routing.

Watsons

Udesk enhances customer management, boosting satisfaction and efficiency.

Chow Tai Fook

Udesk enhances customer management, boosting satisfaction and efficiency.

Estee Lauder

AI-driven platform elevates customer service, garnering positive reviews and boosting performance.

J&T Express

Udesk improves customer service with automated processes and intelligent routing.

ExxonMobil

Udesk streamlines inquiries, enhancing efficiency and satisfaction through standardized SOPs

HILTON

Udesk provides multilingual support, with a robot handling common queries to reduce human workload.

3M

Udesk streamlines outbound calls with 30+ scripted sets for screening and notifications.

Dyson

Udesk resolves 50%-60% of requests within 10 minutes, saving over 80% in manpower costs.

Schneider

Al Robot integrates a full range of product materials to create an integrated intelligent service

Search the whole station

Insight System

Accelerating Growth: Strategies for Business Development

Business development encompasses a range of activities aimed at identifying opportunities, building strategic partnerships, and expanding market re...
28/04/2024 525
Business Development CRM Insight System Guide
Top Tips to Use Data Analytics in Customer Service

With the rapid advancement of technology, data analytics has emerged as a powerful tool for enhancing customer service effectiveness and efficiency...
19/04/2024 610
Insight Insight Analytics Insight System Guide
A Comprehensive Guide to Utilizing Insights in Customer Service

In the realm of customer service, understanding is the key to unlocking exceptional experiences. Let's delve deeper into its definition, significan...
19/04/2024 615
Insight Insight Analytics Insight System Guide
Unleashing the Power of Customer Analytics

In recent years, we have seen a significant increase in the amount of customer data collection and analytics by companies, whether based on growth ...
03/04/2024 690
AI Insight Insight Analysis Insight System Guide

The article is original by Udesk

Expand more!