Customer Service& Support Blog

Customer Communication

Omnichannel

Be available for your customers whatever channel of communication they choose.

Live Chat

Be available for your customers in an instant.

Call Center

Make it easy for your agents to provide exceptional voice service with an intuitive.

AI-Driven Chatbot

AI Chatbot

Revolutionize your customer service with AI and chatbots.

Voice Chatbot

AI-powered bot that provides intelligent answers to customer queries.

Service and Analytics

Ticketing

A powerful ticketing system to easily manage customer service requests

Analytics

A comprehensive reporting and analytics tool to measure and monitor service performance.

Government

Building a smart government and promoting the digital transformation of government affairs

Finance Service

AI drives business growth and creates customer focused financial advisors

Retail&eCommerce

Comprehensively enhance marketing transformation and service experience of consumer goods enterprises

Healthcare

Create secure, personalized patient experiences with advanced security measures, fostering proactive health

Digital Government

Finance

Consumer Goods

Transportation Logistics

Energy

Tourist Hotels

Manufacturing industry

Beijing Metro

Based on 96123 intelligent voice robot, the management efficiency and benefit are improved

Beijing Customs

ntelligent customer service 7 * 24 service, automatic response

CEBBank

Udesk improves customer service with automated processes and intelligent routing.

Watsons

Udesk enhances customer management, boosting satisfaction and efficiency.

Chow Tai Fook

Udesk enhances customer management, boosting satisfaction and efficiency.

Estee Lauder

AI-driven platform elevates customer service, garnering positive reviews and boosting performance.

J&T Express

Udesk improves customer service with automated processes and intelligent routing.

ExxonMobil

Udesk streamlines inquiries, enhancing efficiency and satisfaction through standardized SOPs

HILTON

Udesk provides multilingual support, with a robot handling common queries to reduce human workload.

3M

Udesk streamlines outbound calls with 30+ scripted sets for screening and notifications.

Dyson

Udesk resolves 50%-60% of requests within 10 minutes, saving over 80% in manpower costs.

Schneider

Al Robot integrates a full range of product materials to create an integrated intelligent service

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Live Chat Tools

The 13 Best Live Chat Tools for Customer Support in 2024

If you're thinking about incorporating chat into your support channels, begin your search by reviewing this list of the 13 best live chat tools.
09/01/2024 605
Live Chat Live Chat Tools Real-time Chat Guide Product
How to Chat With Customers Online More Effectively

In this piece, we will delve into the essential features of Udesk’s Live Chat and its potential to enhance businesses' online customer interactions.
09/01/2024 547
Live Chat Live Chat Tools Real-time Chat Guide Product
Ten Benefits of Live Chat for Customer Service Teams

The advantages of live chat extend beyond simply providing customers with a faster and more convenient way to contact your customer service team.
09/01/2024 656
Live Chat Live Chat Tools Real-time Chat Guide Product
Live Chat 101: Definition, Benefits, and Best Practices

Live chat support merges instant conversation with link sharing, data collection, and the option to preserve a complete transcript for future use, ...
08/01/2024 564
Live Chat Live Chat Tools Real-time Chat Guide Product

The article is original by Udesk

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