Customer Service& Support BlogWhat is burnout? How managers can deal with burnout in call center reps?
Stress, unclear expectations, and a lack of work-life balance make burnout a real risk for call center workers. Employers must recognize the signs ...
365
Search the whole station
Stress, unclear expectations, and a lack of work-life balance make burnout a real risk for call center workers. Employers must recognize the signs ...
365
Even in 2024, phone support remains the most popular channel for addressing customer concerns. Therefore, in order to maintain customer loyalty and...
394
There are many different metrics that call centers track to measure performance. However, not all metrics are equally important, and focusing too m...
689
Here are 9 key tips for developing a highly-skilled team through comprehensive training programs.
384
Call centers play a crucial role in customer service and brand perception for many businesses.
370
Working in a call center can be extremely stressful. Dealing with customers back-to-back all day long requires constant engagement, problem-solving...
349
As competition intensifies in the financial sector, acquiring new customers through effective marketing is crucial. While digital channels see high...
488
Udesk stands out as the leading inbound call center software, offering a comprehensive suite of features designed to enhance customer experience, s...
583
IVR technology can be a game changer for call centers. Discover what an IVR system is and how it improves phone support.
696
An efficient and effective call center is crucial for delivering excellent customer service. However, many call centers struggle with long wait tim...
366