Customer Service& Support BlogWhat is burnout? How managers can deal with burnout in call center reps?
Stress, unclear expectations, and a lack of work-life balance make burnout a real risk for call center workers. Employers must recognize the signs ...
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Stress, unclear expectations, and a lack of work-life balance make burnout a real risk for call center workers. Employers must recognize the signs ...
299
Even in 2024, phone support remains the most popular channel for addressing customer concerns. Therefore, in order to maintain customer loyalty and...
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There are many different metrics that call centers track to measure performance. However, not all metrics are equally important, and focusing too m...
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Here are 9 key tips for developing a highly-skilled team through comprehensive training programs.
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Call centers play a crucial role in customer service and brand perception for many businesses.
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Working in a call center can be extremely stressful. Dealing with customers back-to-back all day long requires constant engagement, problem-solving...
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As competition intensifies in the financial sector, acquiring new customers through effective marketing is crucial. While digital channels see high...
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Udesk stands out as the leading inbound call center software, offering a comprehensive suite of features designed to enhance customer experience, s...
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IVR technology can be a game changer for call centers. Discover what an IVR system is and how it improves phone support.
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An efficient and effective call center is crucial for delivering excellent customer service. However, many call centers struggle with long wait tim...
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