Udesk AI chatbot provides more refined visual effects

Article Summary：Facing C-end users, the product experience directly impacts user satisfaction. Udesk delves into the user scenarios in the e-commerce industry and comprehensively upgrades the front-end visual effects, trigger interactions, and multimodal answer displays to enhance the front-end conversation interaction experience.

Facing C-end users, the product experience directly impacts user satisfaction. Udesk delves into the user scenarios in the e-commerce industry and comprehensively upgrades the front-end visual effects, trigger interactions, and multimodal answer displays to enhance the front-end conversation interaction experience.

Enhanced Front-end Visual Effects: Refined visual effects to meet C-end customer requirements

Based on the characteristics and demands of users in the e-commerce industry, Udesk has made targeted UI and dynamic effect upgrades for various basic modules of the C-end conversation window to meet users’ aesthetic requirements.

Frequently Asked Questions

Display four major categories of commonly asked questions by users, such as orders, points, logistics, and accounts. For example, under the orders category, questions like “How to merge orders,” “How to cancel orders,” modify order information, payment methods, and other common e-commerce user questions are displayed.

Quick Access

In the form of cards, frequently accessed inquiries by e-commerce users, such as order inquiries, points inquiries, and returns and exchanges, are directly displayed. Users can directly inquire about order information, modify order information, process returns and exchanges, or set up links to other pages, such as the help center, member zone, or details of promotional activities.

Intelligent Recommendations

A smart recommendation button is added above the input box. When users click the button, a question is automatically sent, and the chatbot responds accordingly, supporting the setting of a redirect link. The smart recommendation button can be used for queries that are slightly less urgent than quick access, such as new store items, delivery status, or free shipping of goods. It can also provide intelligent recommendations based on user queries. For example, when a user inquires about an order, the smart recommendation button automatically suggests related questions such as order inquiries, order status, and returns and exchanges, allowing users to obtain answers with a single click.

Multimodal Answer Display: Clear layout for intuitive operation

The e-commerce industry has diverse types of conversations and interactions, including text interactions, voice interactions, touch interactions, etc. To cater to different knowledge types and user characteristics, GaussMind’s text chatbot offers compatible displays for different types of answers, with a clean layout that allows users to intuitively understand how to operate.

Horizontal swipe cards, drawer styles, speech bubble node styles

GaussMind’s text chatbot supports dynamic result querying through webhook integration with client business systems and offers various preset display styles. Clients can easily integrate without the need for development of display styles, and it can be applied to inquiries about orders, logistics, and product recommendations. When a user has purchased many items, they can choose a specific item for inquiries and also directly view the current logistics progress. In the inquiry window, users can check order and logistics information. After integrating product recommendations, the purchase conversion rate can increase by more than 5%.

Mini-program links

Through mini-program links, users’ inquiries on the WeChat official account can be redirected to the mini-program for browsing and placing orders, thereby increasing the purchase conversion rate.

Voice responses

For some older C-end users, such as those inquiring about reading glasses, the chatbot’s question and answer entry can be set to voice responses, making it convenient for users to use. This approach also receives friendly feedback from users and to some extent can increase sales.

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The article is original by Udesk, and when reprinted, the source must be indicated：https://www.udeskglobal.com/blog/udesk-ai-chatbot-provides-more-refined-visual-effects.html