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Omnichannel Contact Center Solution
Udesk enhances customer interactions via text, mobile, phone, email, chat, and social media. Experience top connectivity and responsiveness with Udesk, prioritizing customer satisfaction.
Solution Advantage
Professional Industry Solutions
Provide professional solutions for different industries.
Higher Work Efficiency
Combining our product AI to improve productivity and management efficiency.
Satisfied Customer Experience
Omni-channel contact and intelligent insights of customer voices to improve your NPS.

Find Innovations For Any Industry

Whatever your scenery, we offer solutions to modernize your business, save time, and lower costs.

Product Matrix

Serving enterprise customers with "escort"

Customer Communication

  • Omnichannel

    Be available for your customers whatever channel of communication they choose.

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  • Live Chat

    Be available for your customers in an instant.

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  • Call Center

    Make it easy for your agents to provide exceptional voice service with an intuitive.

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  • Video Chat

    Real Time Video Chat with Customers

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AI-Driven Chatbot

  • AI Chatbot

    Revolutionize your customer service with AI and chatbots.

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  • Voice Chatbot

    AI-powered bot that provides intelligent answers to customer queries.

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Service And Insight

  • Ticketing

    A powerful ticketing system to easily manage customer service requests

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  • Voice Of Customer

    Powerful Customer Insights and Transformational Results

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  • Insight

    A comprehensive reporting and analytics tool to measure and monitor service performance.

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Customer Cases

Watsons's customer service system

Watsons' online business is booming, but faces challenges like high user traffic and costly customer service. Udesk integrates across channels, deploying an AI chatbot that handles 85% of common issues. This reduces the workload on human customer service, enhancing efficiency.

Watsons's customer service system

Watsons's customer service system
Customer CasesCustomer CasesCustomer CasesCustomer Cases

Watsons's customer service system

Watsons' online business is booming, but faces challenges like high user traffic and costly customer service. Udesk integrates across channels, deploying an AI chatbot that handles 85% of common issues. This reduces the workload on human customer service, enhancing efficiency.

Watsons's customer service system

J&T Express's customer service system

As a global logistics service provider, Jitu requires a more efficient and stable customer service system to support its expanding business. Udesk has significantly enhanced Jitu's customer service quality and efficiency through automated processes and intelligent routing features. This has also boosted employee productivity.

J&T Express's customer service system

Capital Metro's customer service system

Capital Metro's customer service handles a large daily inquiry volume, complicated by noise and similar station names. Udesk addresses this with its GaussMind "Original Mind Engine" for customized voice recognition, swiftly developing the 96123 intelligent voice bot.

Capital Metro's customer service system

3M's customer service system

Fueled by new technology, traditional global manufacturing industries are undergoing transformative opportunities. Udesk simplifies outbound call scripting with over 30 sets tailored for product supplier screening, potential customer screening, and event notification. Each scenario features a dedicated robot, eliminating manual script training and reducing 70% of manual workload by merely overseeing the robot.

3M's customer service system

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