Achieve retail success by delivering exceptional customer experiences

Leverage Udesk to orchestrate tailored, omnichannel brand experiences on a large scale. Foster customer loyalty through impactful engagement across your online and brick-and-mortar retail channels.

Anticipate the requirements of your customer

Prepare to engage with customers through various platforms including social media, messaging apps, telephone, email, and more. Ensure customer satisfaction by surpassing reactive multichannel support.

Leverage real-time and historical data to forecast customer needs and deliver proactive support. Engage with customers on their preferred channels and tailor messaging to resonate with them. Employ artificial intelligence (AI) to deliver precisely what customers require at the right moment.

Interact with customers according to their preferences.

Customers seek the flexibility to manage their shopping experience on their own terms. Empower them to connect with your brand, complete transactions, and seek assistance through any available channel, all without the need for direct agent interaction.

By providing self-service tools for order updates, customers can reduce the need for 'Where is My Order' (WISMO) call center interactions. This allows for a focus on more critical agent interactions, leading to improved first contact resolution (FCR) and increased customer satisfaction.

Ensure the fulfillment of orders and expectations across all available channels.

Seamlessly integrate shopping, clicking, and collecting experiences across various channels, prioritizing convenience and transparency. Utilize artificial intelligence (AI) to track customer journeys, discern their needs, and engage with them through their preferred communication channels.

Simplify the process of tracking order status, whether it involves contactless delivery or curbside pickup. Promptly address any issues in a manner that satisfies all involved parties. Enhanced visibility facilitates the resolution of returns, refunds, replacements, and complaints.

Boost customer satisfaction and improve your financial performance

Building long-term customer loyalty requires a deep understanding of your shoppers. Udesk enables the collection of interaction data across multiple channels, providing valuable insights into customer needs and interaction preferences.

Leverage this data to address customer issues and provide personalized product recommendations at the optimal time for a successful sale. Extend your brand's influence beyond the point of sale by offering tailored promotions and engaging with customers on a personal level. Empower shoppers to become repeat customers and lifelong advocates for your brand.