One AI Platform for Every Customer Conversation

Omnichannel, AI Agent, Cloud Contact Center and 40+ languages, enabling global service coverage

No credit card required 5-minute quick start

Free Trial

Udesk Wins Trust Through Delivery Strength

Our AI Agent serves more than 50,000 enterprises across 220+ countries worldwide

75%

AI Resolution Rate

40%

Faster First Response

40+

Global Languages

99.9%

SLA Availability

One AI Platform, Covering the Full Service Linkage

Build a complete AI customer service system from customer communication to service operation

Explore This Platform

Omnichannel Chat

Unify and undertake multi-channel customer consultations

AI Live Chat

Intelligently receive online visitor conversations

AI Contact Center

Automate inbound and outbound call processing

AI Chatbot

7×24-hour intelligent Q&A dialogue

Voice Agent

Complete customer reception via voice interaction

AI Knowledge Base

Empower customer service efficiency improvement with knowledge base

AI Quality Assurance

Automatically audit customer service conversations and recordings

AI Agent Assistant

Provide real-time response assistance for manual customer service

AI Agent Technical Support Solution

Intelligent, responsive and personalized support across every channel.

View More Agents

AI AGENT PRODUCTS

Multimodal Agent

Multimodal scene understanding
Multi-turn Dialogue
Autonomous Decision-Making & Tool Calling
Personalized Service & Memory

Voice Agent

Multilingual global communication
Low-latency natural interaction
Emotion perception and expression
Intelligent decision-making and execution

CORE TECHNOLOGIES

Self-evolving AI Agent

Knowledge Extraction
Intelligent Reflection
Long-term Memory

Full-duplex Voice Interaction

Ultra-fast Response
Self-developed Timbre
Intelligent Noise Reduction

APPLICATIONS

Shopping Guide Sales Member Services After-sales Services Complaint Handling IT Operations HR Services Customization Shopping Guide Sales Member Services After-sales Services Complaint Handling IT Operations HR Services Customization

30+ Social Media and E-commerce Platforms

Connect, automate, and grow across global channels

View All Channel Integrations

Line

Instagram

Viber

Kakao

Twitter

Facebook

YouTube

Amazon

Walmart

eBay

TikTok

Shopee

Lazada

Shopify

AI Agent Solutions for Every Industry

Whatever your business scenario, we offer solutions that modernize operations, save time, and reduce costs

Government

Learn More

Finance

Learn More

E-commerce

Learn More

Retail

Learn More

Logistics

Learn More

Healthcare

Learn More

Tourism

Learn More

Manufacturing

Learn More

Energy

Learn More

Udesk Benchmark Case Studies

Real-world business value of Udesk AI Agent for global-scale customer service

CASE 01

Chery Automobile

As a world-famous automobile enterprise with businesses spread across hundreds of countries, Chery adopts Udesk to build an integrated global intelligent customer service system. We help integrate multi-channel access, AI big model translation, system interconnection and localized BPO services, solving core pain points including cross-border multi-region service, professional consultation and overseas data compliance. The solution effectively improves global service experience, reduces overseas operation costs and supports the overseas business expansion of automobile enterprises.

Read the Story

CASE 02

Hong Kong Airlines

Udesk provides an AI intelligent customer service solution for Hong Kong Airlines. Through agent AI assistance, multi-language translation and real-time quality inspection, it solves industry pain points such as cross-border consultation and language barriers as well as compliance management. The solution improves work order filling efficiency by more than 90%, optimizes passenger experience, and builds a replicable model for global customer service in the aviation industry.

Read the Story

CASE 03

MAP Group

Serving MAP Group, a leading Indonesian retail giant, Udesk leverages omnichannel customer service, AI robots and intelligent work orders to solve pain points of slow response, data isolation and homogenized member services. It realizes second-level response and connected business data, delivering personalized retail member services for 280 million local consumers.

Read the Story

CASE 04

HungryPanda

Udesk builds an integrated omnichannel customer service system for HungryPanda, an overseas Chinese food delivery platform. Adopting AI intelligent routing, user tagging and human-machine collaboration mode, it solves the problems of scattered channels and difficult cross-regional services, shortens response time, improves the resolution rate of order problems, and balances service quality and labor costs.

Read the Story

CASE 05

4PX Express

With five global service centers, 4PX Express faces complex and diverse consultations from different regions, which puts forward high requirements for service personnel capabilities. Udesk builds AI self-service capabilities for 4PX Express to respond to customer demands in a timely manner, reduce staff workload and greatly improve user service experience.

Read the Story