Cookie Notice

1： Introduce

• This Statement applies to how Wofeng Technology, Udesk.cn, Udeskglobal.com, other subsidiaries associated with Udesk and related affiliates mentioned in Section 14 (including 'Udesk', 'we', 'us' and 'our') collect and use cookies, web beacons, pixels, tags, session replay tools and other tracking technologies (collectively, ’Tracking Technologies‘) on our websites. For the purpose of this Statement, the term 'Website' refers to Udesk: Best Customer Service Software and all other websites operated by Udesk that link to this Statement. Capitalized terms that we use but are not defined in this Statement (such as 'Service', 'Subscriber' and 'Agent') have the meanings set forth in our main service agreement

• Scope: This notice does not apply to in-product cookies associated with Udesk products and services. The Udesk in-product cookie notice is located at the bottom of the official website.

2：What are Tracking Technologies?

• Web Cookies: A web cookie is a small text file that is placed on your hard drive by a web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you. Some cookies are only used if you use certain features or select certain preferences, while other cookies are always used. You can learn more about each type of cookie by reviewing Section 3 below.

• Pixels , web beacons and tags: Pixels, web beacons and tags are types of code or transparent graphics that contain a unique identifier. These technologies provide analytical information about user experience and help us tailor our marketing campaigns. Unlike cookies, these technologies are embedded invisibly on web pages or in emails

3：How Udesk uses tracking technologies

In general, we use Tracking Technologies to ensure basic functionality of our website; remember user preferences (including your preferences regarding Tracking Technologies); improve the services we provide to you; maximize the performance of our website; provide you with offers that may be of interest to you; measure the effectiveness of our website, marketing campaigns, and email communications; and personalize online content. Specifically, we may use Tracking Technologies for the following purposes:

• Session Usage:We use first-party cookies to store session information as you navigate through pages within the Site. For example, we use cookies on the Site to understand visitor and user preferences, improve your experience, and track and analyze usage, navigation, and other statistics.

• Site Performance and Effectiveness :We use tracking technologies to understand, improve, and research our products, features, and services, including when you browse our Site or access our Site from another website, application, or device. We collect this analytics information to determine and measure the effectiveness of advertising; understand usage and effectiveness of advertising campaigns; and understand whether you have interacted with our Site, content, or emails (including whether an email was opened and acted upon). We use analytics vendors to help understand how you use our Site. We may receive reports on an individual and aggregate basis based on the use of these technologies by our analytics vendors. We also use these technologies to provide aggregate information to our marketing and advertising vendors.

• Advertising : We use third-party marketing and advertising vendors to display advertising on our website and/or manage our advertising on other websites in order to recommend advertising based on your browsing activities and interests. We may also use tracking technologies to match across devices to customize our website and provide you with a personalized experience across devices by using the probabilistic and deterministic data we collect to make an educated guess to match you to each device you use. For example, by matching you to your mobile device and computer, we can use tracking technologies to save your preferences across both devices and better customize our marketing and advertising to you. In addition, we may use the data collected through tracking technologies and combine it with other data we collect to create a profile of you. We may disclose this profile data to marketing and advertising vendors (including ad networks) so that they can show you ads that they think you will be interested in. Our marketing and advertising vendors may also use this information to recognize you over time and across different channels and platforms (including, but not limited to, computers, mobile devices, and smart TVs) for analytics, attribution, and reporting purposes. If your IP address indicates that you are located outside of the European Union and you do not want this information used to serve you interest-based ads, you can request an opt-out by submitting a ticket. Please note that this does not opt you out of advertising and you will continue to receive generic, non-targeted ads.

• Security :We use tracking technologies to help protect the safety, security, and integrity of our website properties and the users who interact with us. This includes detecting, preventing, and responding to security incidents and other malicious, deceptive, fraudulent, or illegal activity.

• Categories of Cookies : To achieve the purposes listed above, we may use the following categories of cookies on our website:

• Essential Cookies : Essential cookies enable the core functionality of the website. These cookies are necessary for the website to function properly and cannot be switched off in our systems. You can set your browser to block or alert you about these cookies, but some parts of the site may not work properly.

• Functionality Cookies : Functionality Cookies enable the website to provide enhanced functionality and personalisation. These Cookies may be set by us or by third party providers whose services we have added to our website.

• Analytical Cookies :Analytical cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. These cookies help us to know which pages are the most and least popular and see how visitors move around the site.

• Targeting Cookies :Targeting Cookies (such as social media cookies) may be set through our website by our advertising service providers, third-party advertisers, advertising networks or data exchange partners. These cookies may be used to show you relevant adverts on other third-party websites.

Please see Section 4 below for more information on how to exercise choices regarding web cookies on our website.

4：How to Set Up

Manage Cookies in Your Browser: Please review the information below to manage your cookie options in your browser based on your geographic location.

• If you are in the European Economic Area ('EEA'), Switzerland or the United Kingdom ('UK'), please refer to Section 5 for information on how we use cookies.

• If you are located outside of the European Economic Area ('EEA'), Switzerland or the United Kingdom ('UK'), you can control the use of cookies at the browser level by clicking on the 'Cookie Settings' link in the footer of our website and referring to the categories of cookies in Section 3. If you are located in California, you can disable third-party cookies by visiting the 'Do Not Sell or Share My Personal Information' link in the footer of our website. Please note that if you use different computers or mobile devices, you will need to ensure that each web browser is adjusted to reflect your preferences. If you choose to disable functional cookies, you may still visit our website, but your ability to use certain features or areas of the website may be limited.

You can activate or later deactivate cookies through the built-in functionality of your web browser. To learn more about how to control cookie settings through your browser, please visit:

• Enhanced Tracking Protection in Firefox for desktop | Firefox HelpLearn more about Private Browsing settings and managing cookie settings in Firefox;

• Click here to learn more about Incognito Mode and managing cookie settings in Chrome;

• Click here to learn more about 'InPrivate' and how to manage cookie settings in Internet Explorer;

• Browse privately in Safari on Mac - Apple Support and  Change Privacy settings in Safari on Mac - Official Apple Support (China) Learn more about Private Browsing and managing cookie settings in Safari.

For more information on how to manage Flash cookies, please click Adobe - Flash Player : Settings Manager - Website Storage Settings panel . If you would like to learn more about cookies, or how to control, disable or delete them, please visit About Cookies for detailed guidance. In addition, some third-party advertising networks (such as Google) may allow users to opt-out or customize preferences related to your internet browsing. To learn more about this Google feature, please click here .

5：Additional information for the European Economic Area, Switzerland and the United Kingdom

• If there is any conflict or inconsistency between the rest of this Statement and the terms of this Section 5, Section 5 shall prevail with respect to the processing of EEA, Swiss and UK Personal Data.Unless you consent, only essential cookies will be enabled. Other non-essential types of cookies and tracking technologies on our website (such as functional, analytical and targeting cookies) will only be enabled if you have opted in using our website's cookie prompts to consent. You can withdraw your consent at any time by clicking on the link and disabling cookies via the toggle button in the 'Cookie Settings' link in the footer of our website (effective on subsequent logins), or you can adjust your preferences using the toggle settings.

6：Notification Updates

• If there are any material changes to this Notice, we will notify you on the Website prior to the change becoming effective. We recommend that you check this page periodically for the latest information on the Notice. Your continued use of the Website constitutes your agreement to be bound by such changes to the Notice. If you do not accept the terms of this Notice, your sole remedy is to cease using and accessing the Website, subject to applicable law. You acknowledge that this information may contain inaccuracies or errors and is subject to change, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

7：Chinese version control

• The non-Chinese translation of this Statement is provided for convenience only. If there is any ambiguity or conflict between the translated versions, the Chinese version shall prevail.

8：Contact Information

• If you have any questions or concerns about this Statement or our Privacy Policy, please contact us by email at marketing@udeskglobal.com or service@udeskglobal.com